Frequently Asked Questions
When are the Online Courses Available?
The classes are available 24/7, via smart phone, tablet or computer. Tech support can be reached at [email protected] or by calling 1-800-796-5308 during business hours..
Feel free to contact us with questions or comments at [email protected] on course content. Your instructor, Jeanne Johnson, will do everything possible to respond to all questions or comments within 2 business days. We appreciate your input and look forward to hearing from you.
Is my Online Privacy Guaranteed?
The online courses provide encryption that ensures that all personal info, including your name, address, and credit card number, cannot be read online. We are PCI compliant. Additionally, student information will not be sold or distributed to any third party without prior written consent of the student. Taking a course does not constitute consent.
How does Testing Work for Pre-license Courses?
At the end of pre-license courses, you will be required to take an online exam. A passing grade of 75% will be required to obtain a Certificate of Completion. Pre-license exams are not open book and require a proctor, someone who signs a proctor affidavit, saying you did not use any tools while taking the exam. The Proctor must be a disinterested third party, not a relative or employer. Registrants must agree to personally complete all required training in order to receive a Course Completion Certificate.
Additionally, there is an online application on the Pulseportal.com web site must be completed.
Real Estate Salesperson Licensing also requires passing the state and national exams at a Pearson-Vue testing center.
What are the System Requirements for Self-Paced Courses?
Your computer must meet the following system requirements:
- IBM PC compatible computer or MAC Computer
- SVGA (800×600) video card, driver, and monitor
- Microsoft Windows XP/2007 or greater for IBM PC, OSX10.5 or higher for MAC
- Adobe Acrobat Reader 5.0 or greater (free download available with course)
- Internet connection (minimum 56Kbps required, although we highly recommend a high speed connection such as DSL, cable or TI)
- Printer (for course documentation and student affidavits)
- Flash player plug-in (free download available with course)
How do I Contact You?
Specific questions pertaining to registration, refunds, school policy, course content, final exams and completion certificates could also be addressed to [email protected]
CANCELATION AND REFUND POLICY You have the right to cancel your registration for any reason up to seven (7) calendar days from the date of purchase, presuming you have not completed the course. Requests for cancellation of registration can be made by phone, mail, or e-mail as shown above.
Will my Courses Expire?
All courses must be completed within the date specified for the course, based on the date of enrollment.
If you are purchasing the Course 1, 2 or 3 Prelicense Salesperson class or the Closing Agent Prelicense class, you will have 120 days for each class. We understand that life circumstances sometimes get in the way of our goals, so please contact us if you need to have your course extended and we will work with you to remedy the situation. You can reach us by email at [email protected]
What is your Mission Statement?
We work with learners to empower them to achieve their professional goals through practical, quality, pre-license and professional development courses for the real estate industry. We promote ethical behavior and are committed to serving and demanding diversity, equity and inclusion in education and housing for all.