FAQ AND STATEMENT OF POLICY

FAQ AND STATEMENT OF POLICY

Provider Name and Contact Information:

Jeanne Johnson & Associates LLC

500 East Grant Street #1401

Minneapolis, MN  55404

Email: http://landrecs.com/contact-us/

To contact us by phone: 651-426-9962

The online courses will be available 24 hours a day, seven days a week, excluding minimal down time for updating and administration. Technology support can be reached at [email protected]

Please feel free to contact us for any questions or comments on course content at the email address above.  Jeanne Johnson, the instructor, will do everything possible to respond to all questions or comments within two business days.


Mission Statement

“To provide practical, quality, prelicense and continuing education

for the real estate industry including real estate agents,

title insurers, closing agents and abstracters.

To enable students to enhance their knowledge and skills;

to achieve professional goals; improve productivity of their organizations;

provide ethical leadership; and give service to the public.”

 

Testing Information

At the end of this course you will be required to take a 80 question multiple choice examination created from content covered in this course.  A passing grade of 75% will be required to obtain the Certificate of Completion. The examination is not an open book examination and you will be required to have it proctored by someone who signs the required Proctor Affidavit.

Privacy statement

The online courses provide encryption that ensures that all personal information, including the student’s name, address, and credit card number, cannot be read as it passes across the Internet.  Additionally, student information will not be sold or distributed to any third party without prior written consent of the student. Taking a course does not constitute consent.


WHAT ARE THE SYSTEM REQUIREMENTS FOR SELF-PACED COURSES?
In order to take this distance education course, your computer must meet the following system requirements:
  • IBM PC Compatible Computer or MAC Computer
  • SVGA (800×600) video card, driver, and monitor
  • Microsoft Windows XP/2007 or greater for IBM PC, OSX10.5 or higher for MAC
  • Adobe Acrobat Reader 5.0 or greater (free download available with course)
  • Internet connection (minimum 56Kbps required, although we highly recommend a high speed connection such as DSL, cable or TI)
  • Printer (for course documentation and Student Affidavits)
  • Flash Player plug-in (free download available with course)\
HOW DO I CONTACT AN INSTRUCTOR?
All questions pertaining to registration, refunds, school policy, course content, explanation of state licensing law, final exams (if applicable), and completion certificates should be addressed the instructor at [email protected]
 
REFUND POLICY: ONLINE SELF-PACED COURSE
You have the right to cancel your registration for any reason up to seven (7) calendar days from the date of purchase. Requests for cancellation of a registration can be made by phone, mail, or e- mail. The request must be received before midnight of the seventh calendar day from the date of purchase.
You can request a refund by emailing http://landrecs.com/contact-us/
REFUND POLICY: INSTRUCTOR LED COURSE
You may request a refund for your course any time prior to the beginning of your registered session. You can request a refund by emailing [email protected] Please provide the name that you used for registration so that we can locate your record.. Under no circumstances will a refund be allowed once a course has started. However, if you cannot attend or complete a course, we will assist you in signing up for another session of
the course.

COURSE EXPIRATION AND REVIEW

All course lessons on the computer must be completed within 90 days from the date of enrollment.

COMMENTS

We value comments, suggestions and opinions from our students. Please feel free to contact us with your thoughts. We can be reached at
[email protected]

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